
So, I stopped at Price Chopper on my way home today and the cashier asked the lady in front of me if she had found everything she had needed.
Now, let me start by saying that I used to be a cashier at Price Chopper. Matter of fact, I was a cashier at the same Price Chopper I was at. And there is one phrase I never uttered... "Have you found everything you were looking for..." That's just asking for it. I mean it is great customer service, seems like you care and all. However, I figured if they wanted it bad enough they would say something. So, this story is a perfect example of why you do not ask the question.
So, the lady tells the cashier no, that she did not find everything and that she really wanted to get Jello pudding and they did not seem to have it... They only had one brand. So, the cashier continues ringing the poor lady up not really listening to her response and then chimes in at the very end... "I think we have jello pudding." No insight on where... Just she thinks...
Now I am not a very customer oriented person. Ergo why collections works so well for me. However, had a customer ever told me that she was interested in a product and I knew or thought we carried it but was unsure I would have called customer service. They would more than happily gone and gotten it for her, or the sacker could have gone. Ergo, why these customers were not the best and why that question is soo horrible to ask. It can stall up your line and then everyone behind that person gets bitchy...
Anyhow, the sacker keeps sacking groceries and the cashier tells the lady her total. Me knowing the store more than I cared to and feeling sorry for the lady getting poor customer service speaks up and asks her if she looked in the refridgerator aisle. She says "no." I tell her that I am pretty sure that is where they are. She thanks me and explains that her son is in the hospital and that is the ONE thing he requested and that he requested it by brand. I told her I understood. The cashier is still standing there just waiting for the lady to pay. The lady writes a check and then heads back into the store...
I could not believe that the cashier just let it happen. I mean, there is no need for her to be writing two checks. The cashier asked the question and should have been ready for the answer... Urgh. If I was the lady I would have complained to customer service. I don't know if it's because I know how customers are supposed to be treated at Price Chopper or if it's just because I'm tired and need to go to bed. However, I'm gonna say it's a combo and go to bed now, in hopes of catching up on some zzzzzsss...